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Orders & Payments
Below are some of are common questions about Orders & Payments
How do I know my order is confirmed?
Once you place your order, you’ll receive a warm confirmation email with your order details. As our items are handmade to order, this is your signal that we’ve begun prepping your materials!
Can I make changes to my order after it's placed?
Because we begin the handmade process shortly after an order is placed, we can only accept changes within 24 hours. Please email us at info@homesussex.com as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay for a quick and secure checkout experience.
Is my payment information secure?
Absolutely. Our store is powered by Shopify, which is Level 1 PCI DSS compliant and uses industry-standard encryption to keep your data safe.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my handmade item?
Quality takes time! Please allow 10–14 business days for us to handcraft your order. Once dispatched, UK delivery typically takes 3–5 business days.
Do you ship internationally?
Yes, we love sending our Sussex charm abroad! We offer free international shipping on orders over £150. For smaller orders, shipping is calculated at checkout based on your location.
Can I return a personalized item?
Due to the bespoke nature of personalized pieces, these cannot be returned or refunded unless they arrive faulty. If there's an issue, please contact us within 7 days of delivery.
What is your general return policy for non-personalized items?
If you change your mind, you can return unused items in their original packaging within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer.
How can I get in touch with you?
We’d love to hear from you! You can reach us via our Contact Page or by emailing info@homesussex.com. We aim to respond to all inquiries within 24–48 hours.