Refund Policy

Return and Refund Policy for Personalised Items

Thank you for shopping with us. We want to ensure you have a positive experience while exploring the unique products our shop offers. Please read our return and refund policy carefully, especially regarding personalised items and general returns.

Personalised Items: Personalised items are custom-made to your specific requirements and preferences. Due to the bespoke nature of these items, they cannot be returned or refunded unless there is a fault with the product. If your personalised item arrives damaged or if a fault is found, please contact us within 7 days of receiving your order. We will work with you to rectify the issue by replacing the item or issuing a refund if a replacement is not feasible.

General Returns (Non-Personalised Items): We understand that sometimes a product may not meet your expectations. If you change your mind about a non-personalised item, you are welcome to return it for a refund or exchange. To be eligible for a return, the item must be unused and in the same condition that you received it, including the original packaging.

Returns must be initiated within 14 days of the delivery date. Please contact us with your order details, and we will provide you with instructions on how to return the item. Please note that the customer is responsible for return shipping costs.

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified number of days.

We are here to help make this process as smooth as possible and are available to answer any questions or concerns you might have. We appreciate your understanding of the need for these policies to ensure fair and straightforward transactions for all our customers.

Home Sussex

Our journey began with an obsession for gingham and stripes, paired with an unwavering desire to infuse every corner of our home with their timeless charm.
We believe your living space should reflect your personality and the comforts you cherish. That’s why we are dedicated to curating a collection of stylish, high-quality home accessories and fashion pieces that capture the joy and warmth of these classic patterns.
Each of our products is handmade to order by me, Lizzie, and crafted for those who value mindful consumption and thoughtful design.
At the heart of our business lies a commitment to sustainability; we use only 100% OEKO-TEX certified materials to ensure our products are safe and environmentally friendly.
We take pride in our zero-waste sustainability model, which involves creatively repurposing all fabric off-cuts and cleverly using second-hand goods to create unique new items. This approach not only helps us minimize waste and reduce our environmental impact but also enables us to deliver high-quality, stylish products.